Frequently asked questions we get in the salon

Do I need a skin test?

Yes, all clients are required recommended to have a skin test with us before any colour service can be applied and this must be done at least 48 hours prior to having your hair treated.

What is a consultation?

A consultation is when you come in to salon we do some tests and have a conversation about what you would like done and how much it will cost.
The consultation is free and will take no longer than 15 mins.
It’s a good time to get a skin test done as well.

Can I still have my hair coloured if I am pregnant?

Yes! Our colour and chemical services are perfectly safe and will not effect your pregnancy.

At what age can I get my baby’s hair cut?

Any age! Our team here at Robert Brannons are fully qualified and capable of cutting the hair of clients of all ages.

How does the Send-a-friend discount work?

If you recommend a friend or family member to Robert Brannons they will receive 50% off a wash, cut and blow dry service and as a thanks to recommending them to us you will also receive the same offer on your next visit! The offer only applies if you send a friend to the same stylist you usually see and your friend must come in before you can receive the discount yourself.

Do you sell gift cards?

Yes we do. Just ask in salon and we will gladly help.

Can I have a colour after a perm?

We usually suggest waiting at least 2 weeks after any chemical treatment, but we will assess this on a client to client basis.

What is our cancellation policy?

As we book out specific times for clients we appreciate as much notice as possible for cancellations. For big jobs such as colours or treatments we ask a minimum of 48 hours notice for a cancellation or changing of an appointment. If you have had to leave a deposit for a service and we arn’t informed 48 hours before, then you will lose that deposit.